Service TAG - Technican on the store.

On line overview of service operations on the store

EASY SERVICE TASK

Easy to initiate the service call - just by one click you call the service directly to specific piece of equipment in particular store - saves the time of your store personal and speed up the identification for service partner.

ON-LINE IDENTIFICATION OF SERVICE STAFF IN THE STORE

Using the Service TAG the system automatically identifies that the service technician XY arrives and after service call leaves the store, the time of service technician spent in store is recorded and reported automatically.

BEFORE/AFTER SERVICE CALL EQUIPMENT STATUS MONITORING

The status of the equipment even after the service call is monitored and easily visualized in the application. It is very clear for system and for store personal to identify that the service call was succesfully solved and the temperature is Ok or not. Even automatic escalation is possible.

AUTOMATIC TIMESHEET REPORT

All the records about the service calls from history and performance of the technicians and service organization on the store are reported in the application easily by one or two clicks.